After more than a century defined by two core commodities – oil and gas – we are pivoting from an international oil company producing resources to an integrated energy company delivering solutions for customers.
Our ambition is to become a net zero company by 2050 or sooner and to help the world get to net zero. Our strategy will reshape our business as we decarbonise and diversify into different forms of energy, such as renewables, biofuels and hydrogen. Oil and gas will get smaller over time but will remain an important part of bp.
We bring with us more than 100 years of experience steeped in the world of energy. We want to move fast but will do so with real discipline and care – keeping our focus on safety and performance while we transform, delivering long-term value for all our stakeholders.
Read more about Our Aims about bp’s Net Zero ambitions here: Our aims | Who we are | Home (bp.com)
At the heart of customer facing roles, bp retail is at the forefront of the ever-changing market and supporting our customers with their every need. bp retail sits in the mobility and convenience within the bp entity customer and products.
This is crucial to helping reach net zero, as Emma Delaney, EVP, customers & products: “Customers are the driving force for energy products and services demand. We will unlock the power of collaborating as one customer-centric, digital and agile team, focused on meeting customers' needs and delivering products and services fit for today, and a low carbon future.”
bp retail works in partnership with the Prince's Trust to support future employment opportunities. On the 4 week work experience programme, participants become part of bp and our beliefs, where they set personal goals, build resilience, gain new skills and receive on the job training with the potential of a job opportunity at the end of the programme.
As of 2020 bp is an official accredited UK Living Wage Employer. bp is the first major energy and convenience retail employer to receive this status, which follows the introduction of the real Living Wage throughout all of its UK businesses.
As a business, we offer competitive rates of pay for all ages.
See here for more information.
But this alone is not enough. For a diverse workforce to really thrive, we need inclusion, having a culture where everyone is valued and plays their part in building the success of our business. If we have an inclusive culture, this will help us attract the most diverse employee base. This is also always reflected in how we select anybody to join bp, as we will always strive for the most reflective and inclusive environment possible.
As a retail business, we have high focusses on delivering great customer service. It is at the heart of what we do, and we strive to deliver high quality service at every level. As such the organisation has focus on the below four main goals of customer service, ensuring that they are being strived for by all of our team members. This helps us to achieve the high standards our customers will hopefully receive.