Retail Customer Service Assistant


Retail Customer Service Assistant


We have opportunities for Permanent staff to join our retail teams.

As a Customer Service Assistant, your main focus will be serving our customers to a high standard. This will include serving on the tills, supporting the Wild Bean Cafe, shop floor replenishment and some delivery and forecourt duties.

Full training will be provided to ensure that you have the full knowledge and skills of all of our store’s equipment and processes. This will help you to become health and safety compliant at all times- whether that be using equipment or keeping yourself and our customers safe.

You will be a valued member of the bp Retail Team and will benefit from a competitive pay rate and great benefits.

If you are enthusiastic, caring, and passionate about delivering fantastic customer service, then please click Apply button to find vacancies in your area.

Job Purpose

  • Provide excellent customer service for each and every customer in line with our bp values: Safety, Respect, Excellence, Courage and One Team.

We don’t just sell things – it’s our aim to ensure that every customer who visits us leaves happy. As a customer service assistant, you’ll spend a lot of time on time on your feet stocking shelves, serving barista coffee, running the till, cleaning the store and keeping the place looking tidy. It’s a tough job that will keep you busy, but you’ll be working in a fun environment as part of a dedicated team. And of course, as you would expect from one of the largest companies in the world, you’ll be rewarded with job security, fantastic benefits, flexible shifts, competitive pay rates and the opportunity to progress through the ranks if you want to. And you’ll enjoy all of this while experiencing customer satisfaction first-hand.

What you’ll need

You don’t need any previous retail experience. We’re looking for people who are enthusiastic, friendly, caring, and have a natural flair for great customer service.

You do need to be polite, hard-working and able to work well within a team. Plus you’ll need to be comfortable approaching customers with confidence.

What you’ll get in return

Before you start, you’ll be asked to complete some online training that will get you up to speed with BP Retail. This way, you can feel confident of what is expected of you in your new role before you walk through the door. You can complete the training on your own computer at home and you’ll be paid for the time you spend on it.

As well as your salary, you’ll get paid holiday, flexible hours, a pension scheme, a share save scheme (so you can own a part of BP) and 15% discount on most in-store goods. While on duty you can have free hot drinks from Wild Bean Café and, if your shift is more than four hours, half-price meals – for a full-time worker this can be worth as much as £15 per week in your back pocket! You’ll get a premium rate for overtime or bank holidays and may receive bonuses in the form of shopping vouchers.

As you progress you might want to stay as part of our expanding store network or perhaps join our support centre in Milton Keynes. Wherever you’re based, a job in BP Retail is your opportunity to join a team of dedicated, friendly and respectful individuals all with one common goal – to provide the best possible customer service.

“Teamwork is definitely important at BP Retail.”

Ken loves working in a fun, diverse culture with a family feel.
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