Duty Manager


Duty Manager


We have opportunities for permanent duty managers to join our retail team.

As a retail duty manager, your main focus will be to manage most aspects of the store floor operation, including fresh food, deliveries, delivering excellent customer service, and comply with HSSE (health, safety, security, environment) standards.

Performance will be assessed against behaviours, following the bp leadership expectations (lead through our values, building enduring capability, energize people and maximise value) accountabilities, priorities, and behaviours.

Full training will be provided to ensure you have full knowledge and skills of our stores processes. However, as the duty manager you will be responsible for the store floor day to day activities and supporting other management staff when present.

Job Purpose

  • Provide excellent customer service while being responsible for your team’s activities in line with our bp values: Safety, Respect, Excellence, Courage and One Team.
  • You will be assisting the management team to focus on the four main areas: people, customer, compliance, and store performance.

As a BP Retail Duty Manager, you'll be managing all aspects of the fresh food operation within our Marks and Spencer Simply Food store. This is likely to be your first step into a management role and you will be given exposure to some of the more administrative processes involved in running a successful store. Full training will be provided to help you to develop into a strong leader and coach as you manage a team of customer service assistants.

You will personally handle deliveries; ensure stock levels are maintained as well as ensuring the store operates safely in accordance with health and safety, food safety and compliance policies and procedures. Above all, you will ensure customer service is second to none, providing a friendly and helpful shopping experience for every customer.

What you’ll need

Supervisory experience would be advantageous although not essential however you will need to have demonstrable retail experience – preferably within food retail although again, this is not essential. You'll be commercially aware with a strong focus on improving the customer experience within stores. You'll be able to demonstrate the ability to develop and become an inspirational leader, developing your team to their full potential and you'll possess a clear and open communication and leadership style.

What you’ll get in return

As well as your salary, you will be entitled to 23 days’ annual leave, rising to 25 days with service. There is potential to earn a bonus which is reviewed yearly. You can also look forward to the kinds of benefits that you’d expect from a well-known global brand: access to private healthcare, a pension scheme, a share save scheme (so you can own a part of BP), a fuel card to make savings on petrol and a 15% discount in-store. You’ll also enjoy half-price meals and free hot drinks from the Wild Bean Café while on duty. And, you’ll have the security and prospects that come with working for an expanding, global business.

That’s not all: you will also be given the training and support required to develop your management potential and excel within BP. And wherever you’re based, a job in BP Retail is your opportunity to join a team of dedicated, friendly and respectful individuals all with one common goal – to provide the best possible customer service.

“The best thing about working at BP is the job opportunities and prospects.”

At BP Retail, Caitlin feels valued every day.
promobox image
What's in store?
Share this role